Size Exchanges

Slimtum offers FREE* size exchanges on our Figure Formers

for first time customers and subject to the conditions (1 - 4) below.

  1. Returned items must be shipped to Slimtum by the customer within 7 days of receiving the order. A size exchange form must be printed, filled out and included with the return shipment.

  2. A notification must also be sent to Slimtum using the contact form within 7 days of receiving the order including the original order number, the requested size exchange and the tracking details of the return shipment.

  3. All items must be unused (except for fitting) and in original condition.

  4. Exchanges and returns are always subject to approval by Slimtum.

    Slimtum will process the return and notify the customer, subject to the above conditions being met, of acceptance within 5 working days (AEST, Victoria, Australia) of receiving delivery.

    Dispatch and delivery of replacements will be made following processing according to our delivery policy.

    Shipping of the replacement size(s) to the customer will be via standard, non-express domestic or international carriers.

    Slimtum will not be liable for lost, damaged or incorrectly addressed returns made by the customer.

    Provided the above conditions have been met and in the unlikely event that the style originally ordered is no longer available in the exchange size requested, Slimtum will provide the customer with the option to exchange for another available style, or a refund.

    *Return shipping to Slimtum is not included. For first time customers only, once the return has been accepted and processed, Slimtum will ship the requested replacement size to the customer at no extra charge. Shipping on subsequent exchanges will be at the customer’s expense and handling and restocking fees may apply.